If I need to claim, what am I covered for?
We’ve designed our plans to cover you for injuries, illnesses or diseases that arise once you’ve joined us. You can find full details of your plan’s cover in your membership handbook. If your plan has any underwriting and/or exclusions, we’ll list them in your membership documents.
If you can’t find your handbook and you have an individual membership, you can find a copy here. If you’re covered by a corporate membership, or you can’t find your handbook through the link, simply get in touch and we’ll send you a new handbook, or talk to you about your cover.
How to make a claim
If you need to claim through your membership, please get in touch so we can confirm what’s covered (which is also known as pre-authorising treatment). Whether you call in or set up your claim online, our dedicated teams of highly-trained professionals will be here to help.
How to contact us
- Call your helpline number. You can find it in your handbook, on your membership card or by clicking here. We’re open Monday to Friday 8am to 8pm and 9am to 5pm on Saturdays and bank holidays. Please note, we may record and/or monitor calls for quality assurance, training and as a record of our conversation.
- Send us a message through the Message Centre on your Customer Online profile. Click on the link to register if you haven’t done so already – it only takes a minute; you just need your date of birth and membership number. We aim to respond to all emails within two working days.
Or, if you’re on one of the few plans that don’t currently have access Customer Online, you can email us using our Secure Message Centre. We aim to respond to all emails within two working days.